FSU & Pierpont Will Work with Veterans with Benefit Delays

The Post-9/11 Veterans Educational Assistance Act of 2008 increased higher educational services available to veterans. The overwhelming response to these services has created delays in education benefit payment processing at the federal level.

Fairmont State University and Pierpont Community & Technical College have been notified by the West Virginia Higher Education Policy Commission Office of Veterans Education & Training Programs that the Veterans Administration is taking steps to resolve the delays in education benefits.

VA Education Liaison Representatives and Compliance Specialists will be working to process education claims and get veterans and their dependants paid, which means they will have very limited time to answer questions about specific claims. The WVHEPC Office of Veterans Education & Training Programs will remain available to answer questions.

"Fairmont State University and Pierpont Community & Technical College understand that the delays in veterans' education benefit payment processing are affecting the entire nation, not just West Virginia and not just Fairmont," said Cynthia Hudok, Director of Financial Aid for FSU and Pierpont.

"We will work with our student veterans who are experiencing these delays on an individual basis to prevent negative consequences in our payment system, such as holds on their accounts. We ask that our student veterans have patience with our office staff as it becomes more difficult for specific claims questions to be answered at the federal level."

Those with questions about specific claims are advised to contact the Call Center at (888) 442-4551 on Mondays through Wednesdays or to ask questions through the GI Bill web site at http://www.gibill.va.gov/.