Question Answer Audience Categories
Accessing M: and U: Drives from Off-Campus Answer Faculty/Staff Connecting
Accessing Student Email Answer Students - Current, Students - Prospective Account, Email
Activating a UCA Answer Students - Current, Students - Prospective, Faculty/Staff Account
Activating Student Email Answer Students - Current, Students - Prospective Account, Email
Advanced Microsoft Outlook Features Answer Faculty/Staff Account, Email, Software
Antivirus Software Answer Students - Current, Faculty/Staff Software, Web
Blackboard Version Answer Students - Current, Faculty/Staff Blackboard
Changing a Default Printer Answer Faculty/Staff Printing
Changing a Security Question and Answer Answer Students - Current, Faculty/Staff Account
Changing a UCA Password Answer Students - Current, Faculty/Staff Account
Changing Attendant Console Speed Dial Numbers Answer Faculty/Staff Phones
Changing Personal Speed Dial Numbers Answer Faculty/Staff Phones
Checking Voicemail Answer Faculty/Staff Phones
Computer Logon Issues Answer Students - Current, Faculty/Staff Account
Conference Call Instructions Answer Faculty/Staff Phones
Configuring Exchange ActiveSynce Access to Exchange Labs Answer Students - Current Email
Connecting Gaming Systems to Campus Network Answer Students - Current, Students - Prospective Connecting
Connecting Mozilla Thunderbird to Exchange Labs Answer Students - Current Email
Connecting Student Email to Mail for Mac Answer Students - Current Email
Connecting to a Networked Printer Answer Faculty/Staff Printing
Connecting to Campus Network (Wired Connection) Answer Students - Current, Students - Prospective Connecting, Web
Connecting to Campus_Guest Answer Students - Prospective, Students - Alumni, Visitors Connecting, Web
Connecting to Campus_User - Windows 7 Answer Students - Current, Students - Prospective, Faculty/Staff Connecting, Web
Connecting to Campus_User - Windows Vista Answer Students - Current, Students - Prospective, Faculty/Staff Connecting, Web
Connecting to Campus_User with Android Answer Students - Current, Students - Prospective, Faculty/Staff Connecting, Web
Connecting to Campus_User with Mac or iPad Answer Students - Current, Students - Prospective, Faculty/Staff Connecting, Web
Connecting to the Cloud - Android Devices Answer Students - Current, Faculty/Staff Account, Connecting, Printing
Connecting to the Cloud - iPad Answer Students - Current, Faculty/Staff Account, Connecting, Printing
Connecting to the Cloud - Mac Answer Students - Current, Faculty/Staff Account, Connecting, Printing
Connecting to the Cloud - Windows 32 Bit Answer Students - Current, Students - Prospective, Faculty/Staff Account, Connecting, Printing
Connecting to the Cloud - Windows 64 Bit Answer Students - Current, Faculty/Staff Connecting, Printing, Web
Connecting Windows Live Mail to Exchange Labs Answer Students - Current Email
Connecting Windows Mail to Exchange Labs Answer Students - Current Email
Deleing a Printer Driver Answer Faculty/Staff Printing
Delete Cookies - Internet Explorer 8 Answer Students - Current, Faculty/Staff Blackboard, Web
Delete Java Temporary Files and Certificates - Windows 7 Answer Students - Current, Faculty/Staff Blackboard, Web
Delete Java Temporary Files and Certificates - Windows Vista Answer Students - Current, Faculty/Staff Blackboard, Web
Exchange ActiveSync Mailbox Policies and Remote Device Wipe Answer Students - Current Email
Forwarding Phone Calls Answer Faculty/Staff Phones
Forwarding Student Email Answer Students - Current Email
Forwarding Student Email to an Employee Email Account Answer Students - Current Email
How to Access Campus Email Answer Faculty/Staff Connecting, Email
iPad Initial Setup Answer Faculty/Staff Account, Connecting, Email
Local Printer Not Printing Answer Faculty/Staff Printing
Making a Conference Call Answer Faculty/Staff Phones
Mapping a Network Drive Answer Students - Current, Faculty/Staff Connecting, Printing
Monitor/Tower Power Issues Answer Students - Current, Faculty/Staff Hardware
Network Printer Not Printing Answer Faculty/Staff Printing
Online Application Answer Students - Prospective, Visitors Account, Web
Operating System Identification Answer Students - Current, Faculty/Staff Hardware, Software
Printing from a Personal Laptop or Device Answer Students - Current, Students - Prospective, Faculty/Staff Connecting, Printing
Reconnecting to the Wired Network Answer Faculty/Staff Connecting, Web
Remote Share Access with Cisco VPN Answer Faculty/Staff Connecting, Software
Requesting an Alumni Email Account Answer Students - Alumni Account, Email
Resetting a Cisco IP Phone Answer Faculty/Staff Phones
Setting Up Email on an Android Phone Answer Students - Current Email
Setting Up Student Email on iPhone Answer Students - Current Email
Setting Up/Changing Voicemail Greeting Answer Faculty/Staff Phones
Setting Up/Changing Voicemail Identification Answer Faculty/Staff Phones
Setting Up/Changing Voicemail Password Answer Faculty/Staff Phones
Signing up for Emergency Notifications Answer Students - Current, Students - Prospective, Faculty/Staff Account, Web
Tablet Comparison Chart Answer Students - Current, Students - Prospective, Faculty/Staff Connecting, Web
Transferring Calls Answer Faculty/Staff Phones
Using Campus Lab Virtual Machines Answer Students - Current Account, Connecting, Web
Using Respondus LockDown Browser and Passwords Answer Faculty/Staff Blackboard, Software
Viewing Networked Printer Drivers Answer Faculty/Staff Printing
Virtual Machine Issues Answer Students - Current Connecting, Software, Web
Wireless Mouse/Keyboard Not Working Answer Faculty/Staff Hardware
Wireless Routers and Access Points Answer Students - Current, Students - Prospective Connecting, Hardware, Software, Web
Zipping Files Answer Students - Current, Faculty/Staff Email, Software

Hours

Fall/Spring Term Hours

Monday - Friday: 8:00 a.m. - 10:00 p.m.
Saturday: 10:00 a.m. - 5:00 p.m.
Sunday: 3:00 p.m. - 10:00 p.m.

Summer Hours

Monday - Thursday: 7:00 a.m. - 7:00 p.m.
Friday: 7:00 a.m. - 5:00 p.m.
Saturday: Closed
Sunday: Closed

Contact Info

IT Teaching and Learning Commons
Room 126 Ruth Ann Musick Library
Phone: 304.367.4810 option 3
Online Help: Quick Answers
help@fairmontstate.edu

IT Blog

Weekend IT Maintenance; Outages Expected

Fri, 09/26/2014 - 1:41pm -- by Karen Beal

IT will be performing important server maintenance this weekend, affecting the following:

Departmental shared drives (M: drive) will be unavailable from 6 p.m., Friday, September 26, 2014, until migration is complete.

U: drives will be unavailable beginning once the M: drive maintenance is complete.

These outages may continue until Sunday, September 28, 2014, at 6 p.m.

No other systems will be affected by this maintenance.

Blackboard and Big Blue Button outage

Tue, 09/16/2014 - 4:18pm -- by Joanie Raisovich

Update: Both systems are available again, as of 6:30.

We are currently experiencing an outage for Blackboard and Big Blue Button. Our hosting provider is aware of the situation, and they are working on the problem. The outage began around 4:05 this afternoon.

IT will post an update here when we have further details. 

Big Blue Button outage

Tue, 09/09/2014 - 1:06pm -- by Joanie Raisovich

We experienced a Big Blue Button outage from Friday evening on August 29 through the afternoon of September 2.

If you attempted to save a recording during this time window, there is a chance the recording was lost.

WVNET has made changes to the system to address the problem. Please contact the Teaching and Learning Commons at 304-367-4810 if you have questions.

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