Question Answer Audience Categories
Accessing M: and U: Drives from Off-Campus Answer Faculty/Staff Connecting
Accessing Student Email Answer Students - Current, Students - Prospective Account, Email
Activating a UCA Answer Students - Current, Students - Prospective, Faculty/Staff Account
Activating Student Email Answer Students - Current, Students - Prospective Account, Email
Advanced Microsoft Outlook Features Answer Faculty/Staff Account, Email, Software
Antivirus Software Answer Students - Current, Faculty/Staff Software, Web
Blackboard Version Answer Students - Current, Faculty/Staff Blackboard
Changing a Default Printer Answer Faculty/Staff Printing
Changing a Security Question and Answer Answer Students - Current, Faculty/Staff Account
Changing a UCA Password Answer Students - Current, Faculty/Staff Account
Changing Attendant Console Speed Dial Numbers Answer Faculty/Staff Phones
Changing Personal Speed Dial Numbers Answer Faculty/Staff Phones
Checking Voicemail Answer Faculty/Staff Phones
Computer Logon Issues Answer Students - Current, Faculty/Staff Account
Conference Call Instructions Answer Faculty/Staff Phones
Configuring Exchange ActiveSynce Access to Exchange Labs Answer Students - Current Email
Connecting Gaming Systems to Campus Network Answer Students - Current, Students - Prospective Connecting
Connecting Mozilla Thunderbird to Exchange Labs Answer Students - Current Email
Connecting Student Email to Mail for Mac Answer Students - Current Email
Connecting to a Networked Printer Answer Faculty/Staff Printing
Connecting to Campus Network (Wired Connection) Answer Students - Current, Students - Prospective Connecting, Web
Connecting to Campus_Guest Answer Students - Prospective, Students - Alumni, Visitors Connecting, Web
Connecting to Campus_User - Windows 7 Answer Students - Current, Students - Prospective, Faculty/Staff Connecting, Web
Connecting to Campus_User - Windows Vista Answer Students - Current, Students - Prospective, Faculty/Staff Connecting, Web
Connecting to Campus_User with Android Answer Students - Current, Students - Prospective, Faculty/Staff Connecting, Web
Connecting to Campus_User with Mac or iPad Answer Students - Current, Students - Prospective, Faculty/Staff Connecting, Web
Connecting to the Cloud - Android Devices Answer Students - Current, Faculty/Staff Account, Connecting, Printing
Connecting to the Cloud - iPad Answer Students - Current, Faculty/Staff Account, Connecting, Printing
Connecting to the Cloud - Mac Answer Students - Current, Faculty/Staff Account, Connecting, Printing
Connecting to the Cloud - Windows 32 Bit Answer Students - Current, Students - Prospective, Faculty/Staff Account, Connecting, Printing
Connecting to the Cloud - Windows 64 Bit Answer Students - Current, Faculty/Staff Connecting, Printing, Web
Connecting Windows Live Mail to Exchange Labs Answer Students - Current Email
Connecting Windows Mail to Exchange Labs Answer Students - Current Email
Deleing a Printer Driver Answer Faculty/Staff Printing
Delete Cookies - Internet Explorer 8 Answer Students - Current, Faculty/Staff Blackboard, Web
Delete Java Temporary Files and Certificates - Windows 7 Answer Students - Current, Faculty/Staff Blackboard, Web
Delete Java Temporary Files and Certificates - Windows Vista Answer Students - Current, Faculty/Staff Blackboard, Web
Exchange ActiveSync Mailbox Policies and Remote Device Wipe Answer Students - Current Email
Forwarding Phone Calls Answer Faculty/Staff Phones
Forwarding Student Email Answer Students - Current Email
Forwarding Student Email to an Employee Email Account Answer Students - Current Email
How to Access Campus Email Answer Faculty/Staff Connecting, Email
iPad Initial Setup Answer Faculty/Staff Account, Connecting, Email
Local Printer Not Printing Answer Faculty/Staff Printing
Making a Conference Call Answer Faculty/Staff Phones
Mapping a Network Drive Answer Students - Current, Faculty/Staff Connecting, Printing
Monitor/Tower Power Issues Answer Students - Current, Faculty/Staff Hardware
Network Printer Not Printing Answer Faculty/Staff Printing
Online Application Answer Students - Prospective, Visitors Account, Web
Operating System Identification Answer Students - Current, Faculty/Staff Hardware, Software
Printing from a Personal Laptop or Device Answer Students - Current, Students - Prospective, Faculty/Staff Connecting, Printing
Reconnecting to the Wired Network Answer Faculty/Staff Connecting, Web
Remote Share Access with Cisco VPN Answer Faculty/Staff Connecting, Software
Requesting an Alumni Email Account Answer Students - Alumni Account, Email
Resetting a Cisco IP Phone Answer Faculty/Staff Phones
Setting Up Email on an Android Phone Answer Students - Current Email
Setting Up Student Email on iPhone Answer Students - Current Email
Setting Up/Changing Voicemail Greeting Answer Faculty/Staff Phones
Setting Up/Changing Voicemail Identification Answer Faculty/Staff Phones
Setting Up/Changing Voicemail Password Answer Faculty/Staff Phones
Signing up for Emergency Notifications Answer Students - Current, Students - Prospective, Faculty/Staff Account, Web
Tablet Comparison Chart Answer Students - Current, Students - Prospective, Faculty/Staff Connecting, Web
Transferring Calls Answer Faculty/Staff Phones
Using Campus Lab Virtual Machines Answer Students - Current Account, Connecting, Web
Using Respondus LockDown Browser and Passwords Answer Faculty/Staff Blackboard, Software
Viewing Networked Printer Drivers Answer Faculty/Staff Printing
Virtual Machine Issues Answer Students - Current Connecting, Software, Web
Wireless Mouse/Keyboard Not Working Answer Faculty/Staff Hardware
Wireless Routers and Access Points Answer Students - Current, Students - Prospective Connecting, Hardware, Software, Web
Zipping Files Answer Students - Current, Faculty/Staff Email, Software

Hours

Fall/Spring Term Hours

Monday - Friday: 8:00 a.m. - 10:00 p.m.
Saturday: 10:00 a.m. - 5:00 p.m.
Sunday: 3:00 p.m. - 10:00 p.m.

Summer Hours

Monday - Thursday: 7:00 a.m. - 7:00 p.m.
Friday: 7:00 a.m. - 5:00 p.m.
Saturday: Closed
Sunday: Closed

Contact Info

IT Teaching and Learning Commons
Room 126 Ruth Ann Musick Library
Phone: 304.367.4810 option 3
Online Help: Quick Answers
help@fairmontstate.edu

IT Blog

Student email addresses added to Global Address List

Mon, 08/18/2014 - 9:34am -- by Joanie Raisovich

FSU student email addresses were replaced in the Global Address List (GAL) last Friday. By now, Outlook should have updated your GAL, and you should see those emails. If not, please see below.

How to update Outlook GAL

To manually update the GAL, please do the following.

 

Open Outlook and Click File in the upper left corner.

 

Choose Account Settings, and then Download Address Book.

Student email changes

Fri, 08/08/2014 - 8:47am -- by Joanie Raisovich

Has an email to a student bounced?

IT made some changes over the summer to improve service to student email. This change may result in some incorrectly returned email. If you email a Fairmont State University student and get a bounced email, please do one of the following.

System availability August 1 and 2

Sat, 08/02/2014 - 12:00am -- by Joanie Raisovich

Due to system maintenance, some web-based services, including Blackboard, may be intermittently unavailable August 1 and 2.

Update: As of 12:30 a.m., authentication to Blackboard was available again. Other web-based services may experience temporary unavailability through August 2.

 

We are also experiencing a Respondus outage that affects Respondus, Study Mate, and Lockdown browser. We have a ticket open with the Respondus help desk.

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