The Teaching and Learning Commons (or just the “TLC” for short) is the division of the Office of Information Technology that deals directly with the campus community.

We are located in room 126 of the Library  and offer a variety of services specific to the students of Fairmont State University.

From our Help Desk, we offer telephone, walk-in, and live chat support to assist the campus community during regular business hours (8:00 am to 4:00 pm).  To reach us, just call 367-4810. We also offer some evening and weekend hours. Please call for availability.

The Help Desk staff can help remove malware from your personally owned computers, assist getting your devices (computers as well tablets and smartphones) connected to our network, and offer many other services.

Unfortunately, we do not have the facilities to repair your personal hardware, but we will assist you in diagnosing your problems and provide you with all your options.

Services Provided

 

Hours

Fall/Spring Term Hours

Monday - Friday: 8:00 a.m. - 10:00 p.m.
Saturday: 10:00 a.m. - 5:00 p.m.
Sunday: 3:00 p.m. - 10:00 p.m.

Summer Hours

Monday - Thursday: 7:00 a.m. - 7:00 p.m.
Friday: 7:00 a.m. - 5:00 p.m.
Saturday: Closed
Sunday: Closed

Contact Info

IT Teaching and Learning Commons
Room 126 Ruth Ann Musick Library
Phone: 304.367.4810 option 3
Online Help: Quick Answers
help@fairmontstate.edu

IT Blog

Email and streaming server outage this weekend

Fri, 07/11/2014 - 11:19am -- by Joanie Raisovich

IT will be performing important server maintenance this weekend, affecting the following two systems.

The streaming server will be unavailable from midnight tonight until Saturday at noon. The streaming server stores video and other media used in courses, so those will be unavailable during this period.

FSU email for faculty and staff will be unavailable from midnight Saturday night until noon on Sunday. You will not lose any email, but you will be unable to check email during this time. Student webmail will not be affected.

Problems emailing students?

Tue, 06/24/2014 - 10:15am -- by Joanie Raisovich

Update: If this solution doesn't resolve the problem, please contact the Teaching & Learning Commons for further assistance, x4810.

Some people have reported that they are getting bounced emails when emailing students.

The problem appears to be a cached contact issue. We made some changes on the mail server and the contact stored in Outlook is looking for the file we removed. We made this change to resolve other email issues, but this is a side-effect of that fix.

To resolve the problem

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